ANZSCO 263212- ICT Support Engineer
Description
The ICT Support engineer can help a lot in developing the support strategies and techniques for various systems, networks, application, and operating systems. They also work towards solving the potential flaws and providing expert advice for developing system infrastructure and bringing about changes in the system. They detect existing flaws and make sure to solve even the most complicated issues.
Skill Level
1
Alternative Names
Support Architect
Support Analyst
Skill Assessment Authority
ACS (Australian Computer Society)
Occupations List
This occupation features in the following lists
- Combined Skilled Occupations List (STSOL MLTSSL)
- Short term skilled occupations list (STSOL)
- RSMS Occupations List (RSMSL)
This occupation does not feature in the following lists
Medium Long Term Strategic Skills List (MLTSSL)
Labor Marketing Testing Required for 457 List (LMTL)
Visa Provision
The candidates can apply for Visa under the GSM Program. Apart from that, since the job features in STSOL, the candidates can apply for the following visas
- Skilled Nominated 190
- Skilled Regional Nominated 489
Unit Group: 2632 ICT Support and Test Engineers
Description
In Australia, the ICT Support and Test Engineers are expected to detect the flaws in the system, maintaining, the technical quality, processing guidelines for system infrastructure, analyzing, investigation the problem in the system and offering the best solution to it. They are also required to detect the performance issues and improve the functionality, behavior, and integrity of the system. However, out of all the major function is to prepare and offer strategies to create, develop and maintain the quality and performance of the system.
Tasks
- Scheduling and carrying out audit inspection, preparing data and documentation and examining the existing systems.
- Identifying the different high risks for the system in terms of security and developing the standards and procedures to keep the system safe
- Creating and reviewing the technical documents such as instructional, procedural, manual and technical reports, maintaining the inventory system
- Carrying out reviews for the organizational system and assessing them for providing reviews regarding the further use of hardware and software
- Helping in troubleshooting maintains and checking the flaws in the system and providing solutions accordingly
- Communicating with the users for management of the system and creating standard procedures to spread awareness.
- Performing quality control activities.
Skill level
The candidates applying for this job are required to have the following skills
- Bachelor degree or higher qualification
- 5 years of experience or relevant vendor certificate
- Some of the people may also be required to produce their job experience based on the demands of the company.
Occupation in the group
- 263211 ICT Quality Assurance Engineer
- 263212 ICT Support Engineer
- 263213 ICT Systems Test Engineer
- 263299 ICT Support and Test Engineers (nec)
English Requirement
A minimum of the scores mentioned below is required for the candidates applying to this post
- IELTS- 7 (speaking), 6 (L, R, W), 7 (overall)
- OET- B (all sections)
- PTE Academics- 50 (L, R, W), 65 (speaking), 65 (overall)
- TOEFL iBT- L:12, R:13, W:21, S:23, L93
Exceptions
- Australian Graduates are considered to be an exception for applying in few territories and states
- Candidates from countries such as Canada, Ireland, UK, US, and New Zealand do not need to show their IELTS or OET results
- Priority Skilled List may be a requirement in few states and territory.
Closely Related Core ICT Units
- Computer Audit
- ICT Security
- Risk Management
- Software Engineering
- Business Process Reengineering
- Software Validation
- Testing strategies and methods
Additional Closely Related ICT Units
- Computer Science
- Computer Forensics
- Database Design
- Digital Communication
- Internet Forensics
- Information Security
- Software Architecture
- Programming- C++, C, Objective C, Java, Visual Basic, Visual C, Basic, Assembler, Cobol, Pascal, Fortran, PJP, Pearl, FoxPro, AS3, PL/1
- Network Architecture
- Introduction to Information Systems
Description
| Major Group | 2 - Professionals |
| Sub-Major Group | 26 - ICT Professionals |
| Minor Group | 263 - ICT Network and Support Professionals |
| Unit Group | 2632 - ICT Support and Test Engineers |
Job Outlook
| Weekly Earnings | AUD 2019 |
| Work full-time hours | 93% |
| Growth expected in the next 5 years | Very Strong |
| Gender share | 16% Female, 84% Male |
| Average full-time | 41 Hours |
| Skill level rating | Very High Skill |
| Average Age | Males: 43.3 |
| Females: 39.6 | |
| Persons: 42.2 | |
| Employed | 6500 |
ICT Support Engineer 263212
| National | NSW | VIC | QLD | SA | WA | TAS | NT | ACT | Future Demand |
|---|---|---|---|---|---|---|---|---|---|
| NS | NS | NS | NS | NS | N | NS | S | NS | Above Economy-Wide Average |
Occupation List Information
| Occupation on the Skill list | Occupation not on the Skill List |
|---|---|
| Combined Skilled Occupations List (STSOL MLTSSL) | Labor Market Testing Required for 457 List (LMTL) |
| Short-Term Skilled Occupation List (STSOL) | Medium Long Term Strategic Skills List (MLTSSL) |
| Labor Market Testing Required for 457 List (LMTL) |
Visa Provision
| ANZSCO | OCCUPATION | SKILLS ASSESSMENT | 189 | 190 | 485 | 491 (STATE) | 491 (FAMILY) | 186 (DIRECT) | 407 (TRAINING) | 494 (REGIONAL SPONSORED) | 482 (TSS MEDIUM TERM) |
| 263212 | ICT Support Engineer | ACS |
English Requirement
| English Language Test | Minimum Score |
|---|---|
| International English Language Testing System (IELTS) | Minimum Score of 6 (Learning, Reading, Writing), 7 in Speaking and 7 Overall |
| Occupational English Test (OET) | OET result with a Minimum Grade B in all sections |
| Test of English as a Foreign Language (TOEFL) | Minimum Score (Learning: 12, Reading: 13, Writing: 21, Speaking: 23 and Overall 93) |
| Pearson Test of English (PTE) Academic | Minimum Score of 50 (Learning, Reading, Writing), 65 in Speaking and 65 Overall |
Frequently Asked Questions
ANZSCO 263212- ICT Support Engineer.
Description: Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
- Provides technical support for ICT systems
- Diagnoses and resolves technical issues
- Instals configures, and maintains ICT systems and equipment
- Tests and evaluates ICT systems and software
- Develops and implements ICT policies and procedures
- Trains end-users on how to use ICT systems and equipment
- A degree or diploma in computer science, information technology, or electrical engineering
- Strong technical skills and knowledge of various ICT systems
- Excellent problem-solving and communication skills
- What are some common skills required for this role?
- Knowledge of operating systems, networks, and databases
- Ability to troubleshoot technical issues
- Familiarity with hardware and software installations
- Strong written and verbal communication skills
- Banking and Finance
- Healthcare
- Education
- Government
- Telecommunications
- Manufacturing
- Information technology
- Entry-level: AUD 45,000 to $60,000 per year
- Mid-level: AUD 70,000 to $90,000 per year
- Senior-level: AUD 100,000 to $130,000 per year
To develop your skills as an ICT Support Engineer, you can pursue professional development opportunities and certifications, attend training sessions and workshops, stay up-to-date with the latest trends and technologies in the field, participate in online forums and communities, and collaborate with other ICT professionals.
ICT Support Engineers often face several challenges in their roles, such as dealing with technical issues that require a high level of expertise and problem-solving skills and managing competing priorities and urgent requests from multiple stakeholders.
Contact Number
Email Address
Our Location
Level 2/140 Creek Street, Brisbane, QLD, Australia 4000