ICT Support Engineer
Employment Reference Letter Sample for ICT Support Engineer - ANZSCO 263212
Employee reference letter is one of the empirical documents for ACS RPL Skills assessment. The letter must include the letterhead of the company and must also disclose the specific roles or responsibility of the position you were working on. There is a need of avoiding unnecessary generic statements as a letter without specific details would be assessed as "Not Suitable due to insufficient information". Below is a sample reference letter for your guidance.
Date: 3.02.2020
To whomever it may concern,
This is to verify that, Liam Walsh was working with Cluid Housing Association, Dublin, Ireland as a full time employee, in the role of ICT Support Engineer.
His responsibilities include:
- Installing, supporting and upgrading enterprise level applications which runs on Microsoft Terminal services and windows server
- Detecting problems and troubleshooting Enterprise applications on Microsoft Terminal services, web services and windows server
- Interacting with a number of computer platforms in a multi layered platform of client server
- Ensure the connectivity of desktop computer with diverse systems like file servers, email servers, applications and administrative servers.
- Installation and upgradation of applications running on JBOSS, IIS, Web Sphere and Tomcat.
- Troubleshooting for LAN and WAN network
- Requesting and maintaining coordination for vendor support
- Developing trends by observing and analysing incoming calls, problems and requests of customers.
- Customise hardware and software to meet user specifications
- Maintain stock and inventory by returning defective parts, restock of certain materials, consumer repair documents and ensure availability of items needed.
- Monitoring, managing, troubleshooting and restoring service for terminal service clients, personal computers and notebooks, which has authorised access in the network.
- Performing tasks as per specific warranties
- Perform repairs on laptops, computers, printers as well as other peripheral equipments
- When the restoration procedures are beyond the scope of computers, issues are escalated to tier 3 members of the support team.
Sincerely yours,
Mr. Yousuf McCarthy
Manager